At Open Medicine, we believe that a smooth and reliable shipping experience is the key to your satisfaction as a valued client. Our shipping and delivery policy is developed with your convenience in mind, guaranteeing that your products arrive on time in perfect condition.

Order Processing and Delivery:

All orders are processed within 24 to 48 hours of receipt, except weekends and holidays. Our partnership with third-party courier services guarantees the quick delivery of orders. Please keep in mind that orders placed on holidays or weekends will be processed on the next business day.

Courier Partners:

We partner with reliable third-party courier services to guarantee prompt and responsible delivery of your products. Our courier selection may be influenced by criteria such as shipping destination, product weight, and delivery speed.

Shipping Methods and Estimated Delivery:

We provide standard and expedited shipping options through our courier partners. To provide maximum transparency, our shipping charges are explicitly displayed during the checkout process. The estimated delivery time will be 5 to 7 business days. Please keep in mind that delivery times may vary depending on factors such as shipping location, courier provider, and any potentially unforeseen events.

Shipping Restrictions and Legal Compliance:

We strictly follow all legal regulations regarding the shipment of medicines. We do not ship to areas where it is illegal for certain medications to be delivered. Customers are responsible for ensuring that the things they order are legal in the area they live in.

Tracking and Delivery Confirmation:

An email with a tracking number and the necessary shipping information will be sent out to the customers upon order shipment. Customers can use the tracking information given to trace their packages. Certain orders might require a delivery confirmation.

Shipping Charges:

Shipping costs are determined by several factors, including product weight, shipping method chosen, and delivery location. Before completing their transaction during the checkout process, customers will be notified of the cost of shipping.

Responsibility for Shipping Information:

It is the customers' responsibility to provide precise and complete shipping information. The consumer will be responsible for any additional costs resulting from inaccurate addresses.

Refused or Undeliverable Packages:

If a package is refused or considered undeliverable and returned, we will provide a refund excluding shipping expenses and any additional charges paid.

Contact Information:

If you have any issues related to shipping, delivery, or courier services, please reach out to our customer service team at info@openmedicines.com.

Note: This shipping and delivery policy is subject to change at any time without prior notice. Please visit our website or get in touch with our customer support staff for the most up-to-date information.