Welcome to Open Medicine's Privacy Policy. At Open Medicine, we are committed to safeguarding your privacy and ensuring the security of your personal information as you engage with our digital health services. This privacy policy describes the types of personal information we collect from you through our website. Our privacy policy outlines the reasons for collecting your personal information, specifies the entities with whom we may share it, and the measures we take to protect the security of your data.

In addition, it provides information regarding your rights and choices concerning your personal information, along with details on how to reach out to us regarding our privacy practices.

You are advised to carefully read this Privacy Policy before using or availing any of our products and/or services.

The terms You or Your refer to You as the user (whether you are a registered user or unregistered user) of the Open Medicine or the services offered by the Open Medicine.

GENERAL

• By accessing or using the platform, or by providing us with your information in any manner, you confirm that you possess the legal capacity to enter into a contract under Indian law, particularly the Indian Contract Act, 1872 and You acknowledge that you have read, understood, and agreed to the practices and policies outlined in this privacy policy, consenting to be bound by its terms.
• By using the Services, or the Platform, you grant us permission to collect, use, share, and disclose your information as outlined in this Privacy Policy.
• f there are any amendments to the Privacy Policy, your continued use of the Services or the Platform will be considered an implicit acceptance of the updated Privacy Policy.
• We retain the right to alter, modify, add, or remove sections of this Privacy Policy at our sole discretion, and it is your responsibility to periodically review the Privacy Policy for any updates or changes to the terms.
• If you access or use the services on the website from a foreign country, you do so at your own risk, and you are solely responsible for ensuring compliance with any relevant local laws.
• If you do not agree with any of the terms and conditions outlined in this Privacy Policy, we kindly ask you to refrain from proceeding to use this site and any associated services.

TYPE OF INFORMATION WE COLLECT

Contact Information:We collect and store the contact information you enter on the platform. This includes details such as:

• Name
• Phone number
• Address
• Email address

To verify your phone number, we sent a one-time password to your phone number.

Personal information:We collect your personal information provided in responses to surveys or questionnaires.

• Age
• Sex
• Marital status
• Nationality
• Details of government identification documents provided
• Occupation
• Ethnicity
• Religion, etc.

Health Related Information:We collect and store your health related information such as,

• Your medical/ health history records
• Health status
• Treatment plans & medications prescribed by a medical practitioner
• Dosage details such as frequency of dosage, alternative medication
• Medicines ordered by You through the platform
• Laboratory testing results

Transaction Information:We collect and store your transaction information such as,

• Date of the transaction
• Total amount
• Transaction history and preferences

Information Required for Providing You Services:We collect the information required for providing you services on the platform including,

• Your account membership number
• Registration and payment information
• Items in your cart
• Pharmaceutical
• Prescription drugs you may order

While you have the option to withhold certain information, choosing to do so may result in the inability to access or utilize many of our features.

Technical information:We collect your technical information such as,

• Website usage
• Internet Protocol (IP) address
• Browser type
• Browser language
• Referring URL
• Files accessed
• Time zone, etc.

HOW WE COLLECT INFORMATION?

We collect your information through various methods, including but not limited to the following;

Information You Give Us: We collect and store any information you enter on our website or mobile application or provide to us through other means.

Automatic Information We Collect: We use cookies and comparable technologies to capture and store specific types of information each time you engage with us.

• Cookies:A 'cookie' is a small text file that may be utilized to collect information about activity on the Site or the App. Some cookies and other technologies may be employed to recall information previously provided by a user. Most browsers and mobile settings enable you to manage cookies, allowing you to decide whether to accept or reject them and how to remove them. Our utilization of cookies and other tracking technologies is aimed at enhancing our Site and your overall experience. While you have the option to disable cookies in your browser, please note that doing so may limit your ability to use specific platform features and fully enjoy all provided services and interest-based advertising. Instructions for deleting cookies can be found in the 'help' file or browser settings on your mobile device.

Your explicit consent is essential for the collection, use, and disclosure of both personal information and sensitive personal data.

USE OF COLLECTED INFORMATION

We may collect, use or process your information including Personal Information and Sensitive Personal Data or Information for the following purposes:

• Your registration allows us to identify you, connect with you, send you notifications, and ensure that you follow the terms and conditions
• Analysis, inquiry, instruction, and disclosure (if necessary) to partners, intermediaries, and government authorities
• To provide you with individualized service targeted marketing for different health and wellness programs, and unique health insights
• Improvement of our products and services
• Addressing any requests, questions, or complaints you may have about our services; other customer care related activities
• To provide announcements, communications, alerts, and new offers related to the use of our services
• Processing any orders you may place using our services

HOW LONG WILL WE KEEP YOUR INFORMATION?

We keep your data for the duration necessary to provide our services or as mandated by applicable laws. Your personal information is stored in accordance with legal regulations, guaranteeing that it is used only for authorized reasons. De-identified data is kept for long periods of time in order to meet research and statistical goals.

Upon closure of your account, we are not obliged to retain your data and may delete any or all of it without incurring liability. However, we could keep your personal data on file if it's thought to be essential to stop fraud or abuse, to meet legal requirements, or for other good reasons.

DATA SHARING

We may disclose and, in certain cases, transfer your personal information to entities that are essential for providing services, as well as value-added services or third-party products and services, in accordance with applicable law.

Here is a list of potential organizations to which we may disclose or transfer information:

Partners: When using our website, we may provide you with access to services, goods, or software offered by Partners. In the event that you choose to use such a service, customer data related to those transactions may be shared with the respective Partner. These Partners have an obligation to handle your Data with care, in compliance with this privacy statement, and with any applicable laws.

Service Providers: Your Data may be accessed by third-party service providers. For example, this may include tasks such as storing and analyzing data, securing our systems, providing search results and links, delivering customer service, conducting credit analysis, profiling information, analyzing user behavior, and processing payments.

Law Enforcement Agencies: We may disclose information with law enforcement agencies in response to valid demands for information, and otherwise as required by any applicable legislation at the time, both in India and outside India.

Third Parties: We may also disclose personal information if we think in good faith that it is reasonably necessary to comply with the law, enforce our terms and conditions, prevent fraud, or protect our users or operations.

DATA SECURING

• We are committed to safeguarding the confidentiality of the information you upload to the website and strictly adhere to industry-standard security measures to protect both the website and the data you submit or upload.
• We implement reasonable administrative, physical, and technical security precautions to ensure the protection of the information you share with us.
• To uphold the privacy and security of your information, we require third parties with whom we share data to adhere to reasonable security practices and procedures.
• We are not accountable for any loss, unauthorized access, safety issues, or harm caused to you by the misuse of your personal information, unless it is directly attributable to our negligence and/or disobedience.
• We don't take responsibility for data loss or theft that happens from unauthorized access when you use electronic devices to access our services.

YOUR RIGHTS

You possess the right to request the correction or deletion of your personal data and to access it. If your personal information changes, you can modify it on our user information page or by contacting us directly. We will make every reasonable effort to incorporate requested changes in our then-active databases. Please be aware that if you give information that is false, inaccurate, out-of-date, or incomplete, or if we have reasonable suspicions that you have, we reserve the right to stop offering our services.

You also have the right to withdraw your consent for the use of data you have previously given, as well as to refuse to provide any private information, including medical information. If we believe that such information is required and you refuse to give it or revoke your authorization for us to handle previously submitted information, we reserve the right to limit or refuse to offer services.

Although we make every effort to ensure that your personal information is accurate, full, and current, it is ultimately your duty to confirm the accuracy of the data you submit. Please get in touch with us if there are any problems or if you want to stop utilizing our services.

PRIVACY POLICY CHANGES

We reserve the right to make changes to this privacy policy at any time. Any modifications to the Privacy Policy will be posted on the Website. We encourage you to go over our privacy statement each time you visit our website to stay informed about how your personal information is used.